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VIRTUAL AGENTS & ACCOUNT MANAGEMENT

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Our team will:

  • monitor – and respond to – customer reviews and testimonials published to Google, Facebook, Yelp, and more.
  • manage your emails, opt in’s, and social media management channels
  • appointment and calendar management
  • direct customers to the appropriate links and channels
  • manage tickets and alert you to customer issues and complaints
  • help achieve customer service performance goals
  • provide excellent virtual customer service and management
  • book appointments
  • manage negative comments
  • respond to customer reviews
  • convert contacts into potential sales leads whenever possible (and send to you on a weekly basis for you to contact and close!
  • …and more!
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