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Virtual Agents

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We provide virtual customer care in the following ways only:

  • we monitor – and respond to – customer reviews and testimonials published to Google, Facebook, Yelp, and more.
  • manage your emails, opt in’s, and social media management channels
  • appointment and calendar management

Our team will:

  • direct customers to the appropriate links and channels
  • manage tickets and alert you to customer issues and complaints
  • help achieve customer service performance goals
  • provide excellent virtual customer service and management
  • book appointments
  • manage negative comments
  • respond to customer reviews (and thank)
  • convert contacts into potential sales leads whenever possible (and send to you on a weekly basis for you to contact and close! Organized by cold, warm, and hot status)
  • …and more!

For a customized quote, please complete our order form located on the next page or click HERE or visit https://urbanmarketingusa.com/urban-marketing-usa-order-form or text 202-594-9899.

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